FAQ

Ticket Sales

Tickets to all of The Theatre at Ace Hotel shows are sold via AXS. You can purchase tickets here or in person. The Theatre at Ace Hotel  offers in person ticket sale at the ticket booth, right under the marquee on Thursday, Friday and Saturday from 10am to 5pm. 

All sales are final. There are no refunds or cancellations. Tickets are non-transferable. 

Presales and Offers

Get on the A-list to receive presale alerts and offers for The Theatre and Ace Hotel.

Social

Follow us for event announcements, set times, show photos. 

@theatre_acedtla on instagram

@theatre_acedtla on twitter

facebook.com/theatreatacehotel

Driving Directions

929 South Broadway, Los Angeles, CA 90015

Parking

Valet Parking
Valet services are available at Ace Hotel 24 hours a day, 7 days a week
$30 – Event parking

Public Transportation
Take public transportation if you can.
Nearest Metro Station: 7th St./Metro Center 660 S. Figueroa St., Los Angeles 90017
Regular Metro Bus Line: 740.745.940
Check your public transportation route and times at metro.net

Self-Parking
There are more than 1,200 parking spaces — all within a few blocks of the theater. Parking lots around the venue are not associated with The Theatre at Ace Hotel. Lots are cash only, with rates ranging from $10 to $30 depending on the event — no validation accepted for event parking.

Parking is available at the following locations:
841 S. Spring St., 839 S. Spring St., 817 S. Spring St., 953 S. Broadway, 916 S. Hill St., 230 W. 9th St., 919 S. Broadway, 854 S. Main St., 1002 S. Hill St., 1031 S. Broadway. 
You can also check this site for additional Downtown parking options.

Accessibility

The Theatre at Ace Hotel is committed to making our venue welcoming and accessible to all our patrons. For additional information or if you have seating questions, need an accommodation not mentioned, or require any other special assistance with purchasing tickets we encourage you to contact Ticket Services at tickets.la@acehotel.com

We offer ADA-accessible seats to all our shows. You can buy ADA seating on our ticketing site or by calling AXS at 888.9.AXS.TIX (888.929.7849). When buying tickets over the phone, please let the ticket agent know if you require accessible seating, and s/he will issue you an ADA seat. If you need accessible seating the night of the event and don’t have a special ticket, Please head to the box office or locate a security guard and we’ll do our best to accommodate you.

There is a wheelchair accessible restroom in the lobby of the Ace Hotel and in the lower level of the Theatre. 

Please note that our elevator goes to the Balcony at the Theater, however, seating can only be reached by climbing the stairs.

Assisted listening devices are available on loan with a photo ID. Please head to the box office or locate a security guard for assistance. 

Will Call

Photo ID is required for ticket pickup at Will Call. Will Call tickets and Guest List confirmation are only available as doors open.

Seating

Almost all shows are reserved seating. Unless it’s a General Admission show, there’s no need to arrive before the posted door time. If the show is GA, please check our calendar page for info on when doors open.

Some events have no late seating by request of the artist, and refunds on parking and tickets for latecomers will not be accommodated.

Dining, Bar & Concessions

Ace Hotel DTLA is right next door to The Theatre and offers dining options at Best Girl, Coffee Counter and Upstairs.

The Theatre also runs a fully-stocked concession stand before and during each show with bars serving soft drinks, liquor and beer plus lots of and snacks available for purchase. Make sure to bring your ID if you are planning to drink. Outside food and beverages are not permitted. 

House Rules

  • No Outside Food or Beverages
  • No Weapons of Any Kind
  • No Ins and Outs
  • Shows Are All Ages Unless Noted Otherwise
  • All Guests Must Have a Ticket Regardless of Age
  • No Babes in Arms
  • We Reserve the Right to Refuse Service to Anyone
  • Rules Subject to Change per Artist Request

Still Cameras, Video Cameras, Recording Devices

The Theatre does not prohibit cameras and video recording devices, but performers often do, so we recommend you leave them at home. The Theatre staff does not know ahead of time if these devices will be permitted. If we do get this information early, we’ll post it on the website and on the event page. If cameras are prohibited, there will be signs posted at the main entrance.


Stay

Stay next door at Ace Hotel. Visit acehotel.com/losangeles for rates and booking.