Ticket Sales

Tickets to all of The Theatre at Ace Hotel shows are sold via AXS. You can purchase tickets here.

All sales are final. There are no refunds or cancellations. Tickets are non-transferable. 

Pre-sales and Offers

Get on the A-list to receive pre-sale alerts and offers for The Theatre and Ace Hotel.


Follow us for event announcements, set times, show photos. 




Driving Directions

929 South Broadway, Los Angeles, CA 90015


Valet Parking
Valet services have been temporarily suspended due to Covid-19.

Public Transportation
Take public transportation if you can.
Nearest Metro Station: 7th St./Metro Center 660 S. Figueroa St., Los Angeles 90017
Regular Metro Bus Line: 740.745.940
Check your public transportation route and times at metro.net

There are more than 1,200 parking spaces — all within a few blocks of the theater. Parking lots around the venue are not associated with The Theatre at Ace Hotel. Lots are cash only, with rates ranging from $10 to $30 depending on the event — no validation accepted for event parking.

Parking is available at the following locations:
841 S. Spring St., 839 S. Spring St., 817 S. Spring St., 953 S. Broadway, 916 S. Hill St., 230 W. 9th St., 919 S. Broadway, 854 S. Main St., 1002 S. Hill St., 1031 S. Broadway. 
You can also check this site for additional Downtown parking options.

Will Call

We only release tickets to the original purchaser and a photo ID is required for ticket pickup at Will Call. If you need to change a name on a ticket order, email tickets.la@acehotel.com. Not all shows permit name changes.

Will Call tickets and Guest List confirmation are only available as doors open.


Almost all shows are reserved seating. Unless it’s a general admission show, there’s no need to arrive before the posted door time. If the show is GA, please check our calendar page for info on when doors open.

Some events have no late seating by request of the artist, and refunds on parking and tickets for latecomers will not be accommodated.

Theatre Rules and Restrictions

The following items are prohibited. 

  • Outside food, beverages or alcohol. 
  • Weapons of any kind including pocket knives, pepper spray, large chains, spiked jewelry, etc.
  • Backpacks, purses, and bags larger than 10” x 10”     
  • Illegal drugs or drug paraphernalia
  • Cameras with removable lenses or professional recording equipment 
  • Markers, stickers or spray paint.
  • Skateboards, bikes, and scooters
  • Any item that challenges public safety per our Security Manager 
  • Prohibited items are subject to change per artist request

We allow the following items in the venue as long as they are not in use

  • Umbrellas
  • Laptop computers or tablets

House rules

  • Our staff and patrons must adhere to our Code of Conduct
  • No ins and outs
  • No babies or children under the age of 5 will be admitted. 
  • All attendees must have a ticket. 
  • We reserve the right to refuse service to anyone
  • Rules subject to change per artist request

Code of Conduct

We are dedicated to providing a harassment-free experience for everyone, regardless of gender and gender identity, sexual orientation, ethnicity, nationality, race, age, religion, disability, neurodiversity, physical appearance, or other protected category. The venue staff has been trained to intervene where necessary to help ensure that guest expectations are met, and guests are encouraged to report any inappropriate behavior to the nearest usher, security guard, or house manager. 

The following actions can result in a warning or immediate ejection:

  • Taunting, abusive, or disruptive language and obscene or offensive gestures, imagery, or symbolism.
  • Inappropriate physical contact and unwelcome sexual attention.
  • Irresponsible use of alcohol.
  • Sustained disruption of the event.
  • Fighting, throwing objects, or attempting to enter the stage.
  • Wearing clothing items or displaying threatening or offensive imagery or symbolism.


The Theatre at Ace Hotel is committed to making our venue welcoming and accessible to all our patrons. For additional information or if you have seating questions, need an accommodation not mentioned, or require any other special assistance with purchasing tickets we encourage you to contact Ticket Services at tickets.la@acehotel.com.

We offer ADA-accessible seats to all our shows. You can buy ADA seating on our ticketing site or by calling AXS at 888.9.AXS.TIX (888.929.7849). When buying tickets over the phone, please let the ticket agent know you require accessible seating, and they will issue you an ADA seat. If you need accessible seating the night of the event and don’t have an ADA ticket, please head to the box office or locate a security guard and we’ll do our best to accommodate you.

There is a wheelchair accessible restroom in the lobby of the Ace Hotel and in the lower level of the Theatre. 

Please note that our elevator goes to the balcony at the theater, however, seating can only be reached by climbing the stairs.

Assisted listening devices are available on loan with a photo ID. Please head to the box office or locate a security guard for assistance. 

Still Cameras, Video Cameras, Recording Devices

The Theatre does not prohibit cameras and video recording devices, but performers often do, so we recommend you leave them at home. The Theatre staff does not know ahead of time if these devices will be permitted. If we do get this information early, we’ll post it on the website and on the event page.

Dining, Bar & Concessions

Ace Hotel DTLA is right next door to The Theatre and offers dining options at Best Girl, Coffee Counter and Upstairs.

The Theatre also runs a fully-stocked concession stand before and during each show with bars serving soft drinks, liquor and beer plus lots of snacks available for purchase. Make sure to bring your ID if you are planning to drink. Outside food and beverages are not permitted. 


Stay next door at Ace Hotel. Visit acehotel.com/losangeles for rates and booking.